Colorado Attorney General John Suthers announced the state has reached an Assurance of Discontinuance (AOD) and Voluntary Compliance (AVC) agreement with Run Local Locksmith, Inc., a Michigan company operating in Colorado, and its principles Meni Agababayev and Al Hassan, to resolve advertising allegations in violation of the Colorado Consumer Protection Act (“CCPA”).
The agreement requires Run Local Locksmith, Inc. to alter their advertisement’s and prohibits the company from advertising a fifteen minute response time or any other specific response time unless they maintain records supporting and substantiating such a claim. The agreement also requires Run Local Locksmith to pay $22,000 to the Colorado Attorney General’s office to be used for reimbursement for the States actual costs of investigation and to be used for future consumer education, consumer fraud, or antitrust enforcement actions.
According to the allegations against the company, Run Local Locksmith was advertising a “15 minute response time” from the consumers initial service call. However, consumers complained the technicians did not arrive within the advertised time of 15 minutes.
If you believe you may have been affected by Run Local Locksmith or any other business, you may file a complaint with our office at www.coloradoattorneygeneral.gov/complaint.