- Complaint Form with Instructions pdf
- Referral Agencies (complaint resolution) pdf
Complaint Form Instructions
If you want a collection agency to stop calling you at work or home, send a letter to the collection agency. A telephone call is insufficient. Send a letter return receipt requested and keep a copy for yourself. Once the agency receives the letter, continued phone calls are prohibited.
A collection agency can call between 8:00 am and 9:00 pm in your time zone including weekends. If this inconvenient, write the collection agency and indicate which times you may be called.
Keep copies of all letters you send to a collection agency and make notes of your calls. Get the full name of the person you speak to.
You do not have a right to make partial payments unless the collection agency agrees. Put all payment arrangements in writing.
Before any action can be taken on a consumer complaint, we must receive that complaint in writing.
You may receive any of these documents by calling the Colorado Collection Agency Board at (303) 866-5304.