DENVER – As part of the National Consumer Protection Week, Attorney General John Suthers today unveiled the 2005 Top Ten Consumer Complaints made through the Colorado Consumer Line. The Colorado Consumer Line (1-800-222-4444) is a statewide program between the Attorney General’s Office, the Better Business Bureaus serving Colorado, and AARP ElderWatch to help Coloradans effectively resolve consumer complaints.
“Nearly 25 million Americans experience consumer fraud each year,” said Suthers. “Here in Colorado, the Attorney General’s Office has made consumer fraud a top concern and diligently works to help consumers resolve complaints.”
Of the top ten consumer complaints from 2005, the television industry ranked first again this year. Collection agencies, telephone communications, mortgage and escrow companies and auto dealers made the 2004 and 2005 lists. Moving companies rose from seventh in 2004 to fifth in 2005.
The 2005 Top Ten Consumer Complaint List:
1. Television (Cable and Satellite)
2. Telephone Communications
3. Automobile Sales (New and Used)
4. Collection Agencies
5. Moving Companies
6. Auto Repair and Service
7. Magazine Subscriptions
8. Mortgage and Escrow Companies
9. Roofing Contractors
10. Health and Medical
*Note: This list does not include No-Call complaints.
“Fraud and financial exploitation continue to be on the rise for Colorado’s older consumers,” said Janice Friddle, director of AARP ElderWatch, a partnership with the Attorney General’s Office and the AARP Foundation. “AARP ElderWatch is working hard to provide education, increased awareness and victim support to this vulnerable population.”
Colorado consumers made nearly 60,000 inquires to the Colorado Consumer Line and the Better Business Bureaus in 2005. Out of those inquires, 15,661 complaints were filed, which were closed with the assistance of the Better Business Bureaus (BBB).
The BBBs that work on the Colorado Consumer Line program to help resolve complaints include the Denver BBB, the Mountain States BBB in Fort Collins and the Southern Colorado BBB in Colorado Springs. Representatives from each BBB were on-hand for the announcement.
Consumers who would like to file a complaint with the Office of the Attorney General may call the Colorado Consumer Line toll-free at 1-800-222-4444.