Attorney General unveils top 2009 consumer complaints

DENVER — Colorado Attorney General John Suthers unveiled today statistics on the top consumer complaints for 2009 and the first two months of 2010 to mark the beginning of National Consumer Protection Week.

“Protecting Colorado consumers from deceptive trade practices, antitrust violations, unfair lending practices and a range of other violations of our consumer-protection laws is one of the most important charges of my office,” Suthers said. “Thanks to our efforts and the outreach of partners in the nonprofit and media sectors, Colorado consumers are, on the whole, very well informed of the dangers they face online, through the mail and over the telephone.”

During the 2009 calendar year, Colorado consumers filed 1984 complaints with the Office of the Attorney General. The top 10 types of complaints received last year were: 

 

Type of business

Complaints

1

Rebate offers

631

2

Utility complaints
(cable and satellite television)

254

3

Roofing and gutter contractors

193

4

Health food and nutritional supplements

145

5

Timeshare resales and vacant lot resales

129

6

Computer training

113

7

Magazine subscriptions

110

8

Tanning salons

109

9

Personal care products

108

10

Telephone (Cell phones and equipment)

75

By business, the top 10 complaint-getters for 2009 were: 

 

Business

Complaints

1

National Energy Rebate Fund

627

2

DirecTV

169

3

Claim Specialists, Inc.

161

4

Timeshare Rescue

124

5

GNS, Inc.

119

6

Video Professor, Inc.

112

7

At the Beach

109

8

Dazzle Smile

103

9

Dish Network

73

10

Qwest

60

During January and February 2010, Colorado consumers filed 604 complaints with the Office of the Attorney General. The top 10 types of complaints were: 

 

Type of business

Complaints

1

Rebate offers

185

2

Personal care products

88

3

Utility complaints
(cable and satellite television)

83

4

Tanning salons

79

5

Financial (banks)

28

6

Telephone (Cell phones and equipment)

24

7

Franchised automobile dealers

23

8

Telephone equipment and systems dealers

23

9

Business consultants

22

10

Financial (consumer finance and loan)

21

By business, the top 10 complaint-getters for January and February 2010 were:

 

Business

Complaints

1

National Energy Rebate Fund

130

2

Dazzle Smile

87

3

At the Beach

78

4

Hort Financial Services

54

5

DirecTV

51

6

Dish Network

27

7

Corporate Acquisitions Group

22

8

Qwest

19

9

Vacation Ventures

19

10

Video Professor, Inc.

15

If a consumer believes they have been defrauded or victimized by a Colorado business or nonprofit, they can file a report by visiting www.coloradoattorneygeneral.gov/complaint, calling 1-800-222-4444 or sending an e-mail to stop.fraud@state.co.us.

To learn more about the Office of the Attorney General’s Consumer Protection Section and its recent cases, visit www.coloradoattorneygeneral.gov. To learn more about National Consumer Protection Week, visit www.consumer.gov

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