Colorado Attorney General John Suthers announced that a Denver District Court judge has ordered Glenn Jessen (DOB: 6/18/1969), the former president of Claim Specialists International, Inc., to pay more than $1.7 million in restitution for accepting payment for but not performing roofing work for Denver and Colorado Springs homeowners. The court also ordered Jessen to pay more than $4.2 million in civil penalties and more than $639,000 in costs and fees to the Office of the Attorney General.
“This decision is a victory not only for the hundreds of homeowners in Denver and Colorado Springs who were victimized by Claim Specialists International’s door-to-door scam, but also for consumers across the state,” Suthers said. “My office is committed to sending these types of scam artists and other similar home-repair scammers’ packing. This judgment underlines that home-repair scammers should feel anything but at home in the state of Colorado.”
According to the complaint against Claim Specialists International and its principals in August 2009, the company offered roofing consulting services and engaged in an aggressive door-to-door scheme to secure roof-repair contracts starting in April 2007. The company targeted homes in the Denver metro area and Colorado Springs following hail storms in an attempt to secure homeowners’ insurance money. The company based its pitch on a free roof inspection and offered insurance claim adjustment services performed by unlicensed public insurance adjustors. Following the insurance claim approval, the company would collect homeowners’ insurance money before performing the roofing work. In nearly 500 instances, the company never completed the work it agreed to perform.
After word of Claim Specialists International’s business practices became public in February 2009, other principals of the company dissolved the business and incorporated as K2 Roofing and Construction Company and continued the business model. Separately, Jessen formed Colorado Roof Exchange in the spring of 2009 and then became involved with SJC Building, Inc., in Aurora, both which have business models similar to Claim Specialists International.
The judge’s order, which followed a 10-day trial in Denver District Court, bars Jessen from owning or operating any home-repair company that engages in door-to-door sales in Colorado
The court entered a default judgment against the business, Claim Specialists International, in October 2010. The company’s other principals, Melissa King, Robert Downey and Mark Baker, settled with the state last year and agreed to pay restitution and stop working in the roofing industry.
Please note, the restitution process involves a variety of time consuming steps including; the determination of victims, collection of funds, notification, and disbursements. Recipients who qualify for restitution under the court order will be notified if and when these processes are completed. In lieu of contacting our office, continue viewing case updates on our website as new information will be posted as its received.
Consumers who were affected by Claim Specialists International may file a formal complaint with the Office of the Attorney General at: www.coloradoattorneygeneral.gov/complaint.