ATTORNEY GENERAL UNVEILS TOP 2012 CONSUMER COMPLAINTS

DENVER — To mark the beginning of National Consumer Protection Week, the Consumer Protection Section of the Colorado Attorney General’s Office today unveiled its list of the top ten consumer complaints of 2012. During the 2012 calendar year, Colorado consumers filed 7,911 complaints with the Office of the Attorney General — an almost 10 percent increase over 2011’s total of 7,297 complaints.

“Our consistent outreach, warnings about prevalent scams, and efforts to inform consumers on how to protect themselves is making a difference in our efforts to fight fraud, said Attorney General John Suthers. “Seeing an uptick in the number of complaints Coloradans file with us highlights our gains towards educating consumers about the various types of scams that exist and what do about reporting and ultimately stopping them.” 

The top 10 types of complaints received last year are:


Type of Complaint

Complaints

1

Fraudulent or Unwanted Telephone Calls

440

2

Utility Complaints
(cable, telephony and satellite)

326

3

Financial Planning – Management Consultants

213

4

Internet Shopping Services

162

5

Telephone (cell phones and equipment)

158

6

Schools – Academic College & Universities

151

7

Automobile Dealers New and Used

125

8

Fraudulent or Unwanted/Spam Email

121

9

Roofing and Guttering Contractors

99

10

Health and Medical Services

97

 A number of these complaints involve businesses and individuals against whom the Attorney General has already brought enforcement actions, including Westwood College, Russ Dalbey and his Dalbey Educational Institute, and At the Beach. Publicity about a case, or information sought for purposes of restitution, often result in the filing of additional complaints.

The Attorney General’s Consumer Fraud Unit recently implemented a publications order page, where consumers and other agencies may request educational resources free of charge. To make a request or view downloadable resources, please visit: https://www.coloradoattorneygeneral.gov/press/publications/publication_order_form

Consumers may also sign up to receive the Consumer Fraud Bulletin or visit the Office of the Attorney General’s Facebook page for fraud alerts and important updates. If a consumer believes they have been defrauded or victimized by a Colorado business or nonprofit, they may file a report by visiting www.coloradoattorneygeneral.gov/complaint or by calling 1-800-222-4444.

 

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Attachments: 

Identity Theft

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